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PocketDoc
Medical certificates available now

When you’re unwell, getting care shouldn’t be the hard part.

Speak with an Australian-registered pharmacist or doctor and receive a certificate with employer verification if clinically appropriate.

Request a medical certificate

Clinician phone review

Doctor or pharmacist, as appropriate

A$25 only if issued

No subscription

Employer verification

With verification link

Private and secure

Your details stay protected

Simple, transparent pricing

Choose a review option or start once and we will help confirm what is appropriate. You are only charged if a certificate is issued.

Pharmacist certificate

$25/ consult

GST inclusive

A$25 certificateOnly charged if issued

Australian-registered pharmacist review

Best suited for1–2 daysStraightforward short-term illness

  • Direct phone review with a pharmacist
  • PDF with employer verification link
  • Certificate if clinically appropriate
  • No subscription, no account fees
Book certificate review — $25

Doctor certificate

$30/ consult

GST inclusive

Bulk billing availableFor eligible GP reviews

Australian-registered doctor review

Best suited forLonger or complexMore complex conditions or longer absences

  • AHPRA-registered Australian GP
  • PDF with employer verification link
  • Only charged if issued
  • No subscription, no account fees
Book certificate review — $30

How it works

From symptoms to certificate in three clear steps.

Complete a short intake, speak directly with a clinician, and receive a certificate with employer verification if clinically appropriate.

01

Answer a few questions

A short set of symptom questions in plain English.

02

A clinician reviews

An Australian-registered doctor or pharmacist reviews your answers and speaks with you.

03

Your certificate direct to you

If issued, your certificate is sent directly to you via phone and email.

Clinician-led safety

Online when appropriate.
Escalated when needed.

PocketDoc makes the admin simpler while clinical judgement stays with the Australian-registered clinician reviewing your request.

Tell us what is going on

A short intake helps prepare for your review.

Clinician review

A doctor or pharmacist speaks with you before any outcome.

The right next step

Online where suitable, escalated where needed.

Mother holding her baby during a video consultation with a GP
Platform roadmap

More PocketDoc care pathways are coming.

Medical certificate reviews are available now. Future services will launch only when their clinical and privacy safeguards are ready.

Select a PocketDoc care pathway

Select a card, or use the arrow controls. The carousel wraps continuously.

1 of 5: Medical certificates
2 of 5: Scripts & referrals
3 of 5: Men's health
4 of 5: Weight loss
5 of 5: AI-assisted triage

Your next step

Start certificate review

Available now

Your next step

Ask about this pathway

Coming soon

Your next step

Ask about this pathway

Coming soon

Your next step

Ask about this pathway

Coming soon

Your next step

Ask about this pathway

Coming soon

The current live service is medical certificate review. Future services remain subject to clinical governance and readiness checks.

Returning patients

Already used Pocket Doc? Sign in to see your appointments and pick up where you left off — right here on this site, no separate portal to log in to.

Your appointments

Sign in to your patient portal

Go to your account

Appointments and booking, certificates, orders and your details.

Frequently asked questions

Everything you need to know before you get started.

How does the online medical assessment work?

You answer a short set of questions, then book a phone review. An Australian-registered doctor or pharmacist reviews your information, speaks with you, and decides whether a certificate is clinically appropriate.

Will I speak to a clinician?

Yes. You will have direct contact with the Australian-registered doctor or pharmacist reviewing your request. The intake prepares them for the call, but they make the clinical decision.

What certificates can PocketDoc issue?

PocketDoc can help with short-term medical certificates for common illnesses such as cold, flu, gastro, or migraine, where a reviewing clinician considers it clinically appropriate.

What do you not issue?

We do not issue certificates of capacity, workers' compensation certificates, fitness for work certificates, pre-employment certificates, or anything that needs an in-person examination.

How much does it cost?

A pharmacist certificate review is $25, and a doctor certificate review is $30, GST inclusive. Your card is only charged if the reviewing clinician issues your certificate.

Can my employer verify the certificate?

If a certificate is issued, it includes a verification link and unique reference number. Each employer sets its own evidence and leave policies.

How quickly will I receive my certificate?

Timing depends on clinician availability, your phone review, and whether more information is needed. You will see available review times and status updates as your request progresses.

Can the clinician decline?

Yes. Certificates are only issued where clinically appropriate. The clinician may decline if you need in-person care, urgent assessment, more information, or different documentation. If a certificate is not issued, you are not charged the certificate fee.

What happens if online care is not suitable?

The reviewing clinician may decline the request, explain why online care is not the right fit, and direct you to in-person or urgent care if needed.

Can I get a backdated certificate?

Yes. By law, the certificate will show today's issue date, but our doctors can certify that your illness started earlier if clinically justified by your history.

Skip the queue, not the care.

Start online, then speak directly with the Australian-registered clinician reviewing your request.

Book certificate review